Terms & Conditions

Terms & Conditions

This website is operated by My Mart HK. Throughout the site, the terms 'we', 'us', 'our' refer to My Mart HK and 'customers' or 'you' means any person who places an order and/or use any function on our website.

Please read these terms and conditions carefully before shopping with us. By using the website or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.


My Mart HK shall make every effort to ensure that prices and details of the products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

The prices charged are those applicable on the day of you order.

All orders are subject to confirmation of final availability and we reserve the right to decline any order at our sole discretion. If we are unable to fulfil your order, we will notify the customer by phone, email or WhatsApp before delivery.


The customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to My Mart HK at +852 5642 4921  on the date of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

Return & Exchange Policy

Items sold are non-refundable.

Should the products be found defective, exchange of product in the original packaging may be arranged provided that the customer informs My Mart HK at +852 5642 4921 within 24 hours upon receipt of goods. The receipt of goods will serve as a proof of purchase.

My Mart HK reserves the right to amend terms & conditions and of final decision on all matters of disputes.

For any enquiry regarding online order and delivery, please call us at +852 5642 4921 or email to mymarthk@zerigroup.com. (Service hours: Monday to Friday 9:00am to 5:00pm, except Public Holidays).

Membership Registration

During the registration of membership:

  • You must provide us with accurate, complete and up to date registration information.
  • You must safeguard your username and password.
  • You authorize us to assume that any person using the site with your username and password is either you or is authorized to act on behalf of you.

My Mart HK has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

You shall inform us of any changes to the information that you provided so that we can communicate with you effectively and expeditiously.


All risks in the products shall pass to the customer upon delivery but we shall retain title in the products until full payment has been received.

Force Majeure

My Mart HK shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.


Payment Terms

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay for payment.

All product prices listed are in Hong Kong Dollars (HK$).

To provide secure online commerce transactions, we use Shopify Payments. It encrypts the customer’s personal information, including credit card number, name and address, so that it would not be read as the information travels over the internet. To check Shopify Payments, please visit help.shopify.com/en/manual/payments/shopify-payments

The customer’s offer to purchase made on www.mymarthk.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock or other reason. A final and conclusive invoice will be presented to the customer upon delivery.

We reserve the right to change the payment terms for any order without prior notice.


Free delivery for orders over HK$ 600. HK$ 80 delivery fee will be charged for orders less than HK$ 600. Applicable to single address only. Extra HK$ 80 will be charged for redelivery arrangement.